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Frequently Asked Questions
Do you provide high-quality cameras?
At Visual Security, we have has spent years studying camera technology, and therefore have done all the research for you. We order our cameras, with our specifications, directly from the manufacturer. All our cameras carry an IP66 rating for outdoor exposure. Read more about this rating here: https://www.nemaenclosures.com/enclosure-ratings/ip-enclosures/ip66-enclosures.html
Do you have a warranty?
All Visual Security products and labor come with a one-year warranty. We also offer an extended warranty on parts and labor, at an additional cost. If you have further questions or would like more information on the products and services we offer, please feel free to contact us today.
Do you provide a written quote?
After we have done a site survey or phone survey with you, we will provide a written estimate. The estimate will be the cost of the system we had discussed with you. It will be a complete with absolutely zero surprises. If you need things changed when we install your system, the cost will also change from the estimate.
Do you take care of warranty items or do I?
If you think you have a bad part or product, contact our technical support department and we will work with you to determine why the part has failed. If we have found the part is faulty, we will provide you with a return shipping label. Warranty items are handled through Visual Security. You will not have to deal with the manufacturer. We take care of everything for you.
Is technical support available?
Technical support is always available through Visual Security. We stand behind our installations and products. We work with you to resolve problems that may come up. We can usually login to your system remotely and troubleshoot problems. Contact technical support now.
How long before installation starts?
We understand the importance of having your new surveillance system installed as quickly as possible, and we do everything in our power to make this happen for you. If all items in the estimate we have provided are in stock, we can generally get started within seven to 10 days, if not sooner. We will work closely with you to establish an exact installation date and time.
What kind of payment do you accept?
We accept company checks and all major credit cards at time of project completion. If you would like 30-day terms, with approved credit, we can accept a written purchase order.
How does the lease-to-own program work?
This is a great way to pay for a complete system with monthly payments. Under this program, camera systems start at $25 per camera, per month, with a minimum four-camera system. To get started, contact us today and request a free design and quote. The business or property owner must be present during the survey.
We offer 12- and 24-month payment plans, with approved credit. The total payment depends on the value of the equipment and installation. This program comes with a maintenance agreement. We take care of the complete system during the lease.
How difficult is it to view recordings from the day before?
Viewing video from the day before or any previous day is as simple as selecting that day from the calendar. The calendar is located in the Network Video Recorder (NVR) in the playback menu.
What do I do if my hard drive is full and has stopped recording?
During installation, your hard drive will be programmed to “write over” old video. In other words, if you have selected a hard drive that holds seven days of playback, you will always be able to view the last seven days. If you need more recording space, you can purchase a larger hard drive.
How far can I see at night with your cameras?
While Visual Security can select cameras for your specific needs, most of the cameras we provide are rated at 66 meters or 216 feet, depending on the ambient light in your location. We can also add infrared illuminators to extend the viewing range.
What if I lose video on a camera?
There are many reasons why a camera can lose video. At Visual Security, we use IP technology, so a simple camera reboot can usually resolvethe problem. If the problem persists after the system has been rebooted, contact tech support by email or call our office.
If you have a question that has not been addressed on this page, please contact us today. We are happy to explain every step of the purchase and installation process.